How to get a copy of a Dig Safe Ticket
Dig Safe records are retained for seven years, and stored in an off site archival facility. To retrieve records, we require:
- A written request on company letterhead, which includes the ticket number(s), mailed to:
Dig Safe System, Inc.
11 Upton Drive
Wilmington, MA 01887
- A fee of $25.00 per ticket is assessed. Please make check payable to Dig Safe System, Inc.
- Dig Safe tickets are private records, therefore we may only send copies to the company that originally obtained them. Insurance claims staff or a third party may obtain copies of Dig Safe tickets, if we are provided with a release form from the excavator who originally notified Dig Safe.
This form, on company letterhead, should express the permission of the excavator to release these documents to the third party and include the excavator's signature.
- The requested documents will be furnished 30 days upon receipt of the written request, check covering costs to retrieve each ticket, and release form (if necessary.)
